Privacy Policy

Updated at 2026-08-30

Topup Wizard ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, stored, shared, and protected when you use our platform to fund your wallet and purchase airtime, data, bill payments, and related digital services.

This Privacy Policy applies to our website, topupwizard.com, and its associated subdomains and services (collectively, our "Service"). By registering for an account or using our Service, you signify that you have read, understood, and agree to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms & Conditions. If you do not agree, please do not use the Service.

We handle personal data in line with the Nigeria Data Protection Act, 2023 (NDPA) and the Nigeria Data Protection Regulation (NDPR), and, where they apply, other data protection laws relevant to our users.

Definitions and key terms

For this Privacy Policy:

Cookie: a small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your login session or preferences.

Company: when this policy mentions "Company," "we," "us," or "our," it refers to Topup Wizard, which is responsible for your information under this Privacy Policy (the data controller).

Country: where Topup Wizard or the owners/founders of Topup Wizard are based, in this case Nigeria.

Customer / You: the person or entity that registers with Topup Wizard to use the Services.

Device: any internet connected device such as a phone, tablet, or computer that can be used to visit Topup Wizard and use the Service.

IP address: a number assigned to every device connected to the Internet. An IP address can often be used to estimate the general location from which a device is connecting.

Personal data: any information that identifies you or can be used to identify you, such as your name, email address, phone number, or account activity.

Personnel: individuals who are employed by Topup Wizard or are under contract to perform a service on our behalf.

Service provider: a third party we engage to perform a function on our behalf, such as payment processing, hosting, or email delivery, and who may process your personal data only on our instructions.

Service: the wallet funding, airtime, data, bill payment, and related digital services provided by Topup Wizard through topupwizard.com and its subdomains.

Website: Topup Wizard's site, which can be accessed via this URL: topupwizard.com.

What Information Do We Collect?

We collect information from you when you register, fund your wallet, place an order, contact support, or otherwise use the Service. This includes:

Account information: full name, username, email address, phone number, and password (stored in encrypted/hashed form).

Referral information: a referral code, if you were referred by an existing user or referred others.

Transaction information: your wallet balance, funding records, and details of the airtime, data, bills, and other services you purchase, including amounts, recipients (such as the phone number or account being topped up), dates, and status.

Payment information: payments are handled by our third-party payment processor. Where a payment method is used, the relevant card, bank, or transaction reference details are processed by that provider under its own terms. We receive confirmation and reference data but do not store full card details on our servers.

Technical information: IP address, device and browser type, and log data automatically collected when you access the Service.

Support information: the content of messages you send us when you contact customer support.

How Do We Use The Information We Collect?

We use the information we collect for the following purposes:

To create and manage your account and authenticate your logins.

To process your wallet funding, orders, and transactions, and to deliver the services you purchase.

To operate our referral programme where you take part in it.

To provide customer support and respond to your requests and complaints.

To detect, prevent, and investigate fraud, abuse, and unauthorised or illegal activity, and to keep the Service secure.

To send you service-related communications, such as transaction confirmations, security alerts, and important account notices.

To improve and maintain the Service, and to comply with our legal, regulatory, and record-keeping obligations.

Legal Basis for Processing

We process your personal data on one or more of the following lawful bases under the NDPA: (a) performance of our contract with you to provide the Service; (b) compliance with a legal or regulatory obligation; (c) our legitimate interests in operating, securing, and improving the Service and preventing fraud, provided these do not override your rights; and (d) your consent, where we specifically ask for it, which you may withdraw at any time.

Do we share the information we collect with third parties?

We do not sell your personal data, and we do not share it with advertisers or marketing partners for their own marketing.

We share personal data only in the following limited circumstances:

Service providers: with trusted third parties who perform functions on our behalf, such as our payment processor, hosting and infrastructure providers, and email delivery providers. They may access only the data needed to perform their service and are required to protect it and use it only for that purpose.

Service delivery partners: with the telecommunications networks, billers, and aggregators needed to fulfil the airtime, data, or bill payment you request, which necessarily includes the recipient details of that transaction.

Legal and safety: with government, regulatory, or law enforcement authorities, or other parties, where we believe in good faith that disclosure is necessary to comply with the law, a court order, or a lawful request, to enforce our terms, to prevent fraud or harm, or to protect the rights, property, or safety of Topup Wizard, our users, or the public.

Business transfers: in connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

Data Retention

We keep your personal data for as long as your account is active and for as long afterwards as is necessary to provide the Service, resolve disputes, prevent fraud, and comply with our legal, tax, and regulatory obligations, including financial record-keeping requirements. When data is no longer required, we securely delete or anonymise it.

How We Protect Your Information

We apply reasonable technical and organisational measures to protect your personal data, including encryption of passwords, restricted access controls, and secure transmission. No method of transmission or storage is completely secure, so while we work to protect your data we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us promptly of any unauthorised use of your account.

Your Rights

Subject to applicable law, you have the right to: access the personal data we hold about you; request correction of inaccurate or incomplete data; request deletion of your data where there is no lawful reason for us to keep it; object to or request restriction of certain processing; withdraw consent where processing is based on consent; and request a copy of your data in a portable format.

To exercise any of these rights, contact us using the details in the "Contact Us" section below. We will respond within the timeframes required by law. You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).

We use cookies and similar technologies to keep you signed in, remember your preferences, keep the Service secure, and understand how the Service is used. Most browsers let you refuse or delete cookies through their settings; however, disabling certain cookies may prevent parts of the Service, such as staying logged in, from working properly.

Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

Changes To Our Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the updated policy on this page and revise the "Updated at" date above. Where changes are significant, we may also notify you by email or through the Service. Your continued use of the Service after an update takes effect means you accept the revised policy.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Via Email: officialtopupwizard@gmail.com